ACES Maintenance support programs offer critical services to provide ongoing assistance to you and your customer. Find the right support package for your ADTRAN solution to leave your network protected from unnecessary downtime.
- General Information
- Manufacturer
- Adtran
- Manufacturer Website Address
- http://www.adtran.com
- Brand Name
- Adtran
- Service Name
- ACES Support Program
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 12x5xNext Business Day
- Service Details
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
- Provided Support
- Emergency Consulting
- New Releases Update
- Configuration
- Parts Replacement
- Software Upgrade
- Service Availability
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
- Service Response Time
- Next Business Day - Parts Replacement
- Service Duration
- 3 Year
- Product Supported
Adtran NetVanta Fixed-port Access Router
- 3120 :1700601G2
- 3130 :1700611G2
