ACES 1 Year Basic Maintenance providing: 4 hour response time into technical support, access to software upgrades and patches, available Monday through Friday, 7 am until 7 pm CT.
- General Information
- Manufacturer
- Adtran
- Manufacturer Website Address
- http://www.adtran.com
- Brand Name
- Adtran
- Service Name
- ACES Support Program
- Product Type
- Service
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 12x5x4 Hour
- Service Details
- ADTRAN Technical Support SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Provided Support
- Emergency Consulting
- New Releases Update
- Software Upgrade
- Service Availability
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
- Service Response Time
- 4 Hour - Technical Support SLA
- Service Duration
- 1 Year
- Product Supported
NetVanta Switches:
- 1238
- 1238P
- 1534 (2nd Gen)
