- General Information
- Manufacturer
- Adtran
- Manufacturer Website Address
- http://www.adtran.com
- Brand Name
- Adtran
- Service Name
- ACES Support Program
- Product Type
- Service
ACES 1 Year NBD Remote Maintenance providing: 1 hour response time into technical support, access to software upgrades and patches, and next business day hardware replacement, available Monday through Friday, 7 am until 7 pm CT
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 12x5xNext Business Day
- Service Details
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
- Provided Support
- Emergency Consulting
- New Releases Update
- Configuration
- Parts Replacement
- Software Upgrade
- Service Availability
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
- Service Response Time
- 1 Hour - Technical Support SLA
- Service Duration
- 1 Year
- Product Supported
NetVanta Switch:
- 1238
- 1534 (2nd Gen)
- 1238P
