When your applications are mission critical, you will need the assurance that the CradleCare Premier plan can provide: 24-hour coverage every day, all year - including holidays. With the Premier plan, CradlePoint combined the comprehensive benefit of the Plus plan with year-round 24-hour support to minimize the effect of a minor to catastrophic network incident. As a CradleCare Premier customer, you will be assigned a dedicated account engineer for consistency and follow up on all your cases, with periodic case reviews provided.